Some background on our trouble cancelling our account/subscription
You will find below our experience trying to cancel our subscription to fonts.com as well as the link allowing you to do so.
The folks at fonts.com seem to think it’s a good idea to make cancelling your account as hard as possible. Please feel free to correct me if I’m wrong or if the website has now been updated but, when we tried to cancel our subscription, we could not find any page allowing us to do so. No ‘account cancellation’ page at all.. or at least, no link to it even from the FAQ.
We Googled around but still could not find any help so we sent an email and a message from their contact form. Again, no luck as we did not get any response.. so we took it to Twitter. Here is the conversation:
Congrats https://t.co/3sjf1YpN0Q, Still trying to figure out how to cancel my account and payment, 10mins searching so far. #badUX @Fontscom
— Digital Candy (@DigitalCandyWeb) September 6, 2017
Sorry you've had trouble locating the information you need. Does this link help? https://t.co/KrGCkBlPyx
— Fonts.com (@Fontscom) September 6, 2017
This link doesn't let me cancel or delete my account. It only let me subscribe to new plans! I sent an email and hope to get this sorted.
— Digital Candy (@DigitalCandyWeb) September 7, 2017
We would be sad to see you leave. And, apologies, but here is the correct link. https://t.co/7g7P9mPMp1
— Fonts.com (@Fontscom) September 7, 2017
OMG, there is a link to cancel our subscription!
Here it is, Fonts.com sent the link from their official Twitter’s account. Thank you for this but would it not be better to add it to your website? This link should allow you to stop paying if you no longer need their service. Here it is https://www.fonts.com/web-fonts/plans-and-pricing/cancel-subscription.
We hope that this will help some of you! Please do comment and share if that’s the case!